Cancellation Policy
Cancellation of an event you have reserved will incur a cancellation fee in accordance with our cancellation policy. Please be sure to check it before your reservation.
Cancellation Fees
Non-participation without notice: 100% of the service price
Cancellation on the day of the event to 5 days in advance: 100% of the service price
Cancellation 6 to 8 days before the event: 50% of the service price
Cancellation 9 days or more before the event: no cancellation fee
Service/Event Cancellation
If we have to cancel our service/event for our own reasons, we will notify you by email or phone before the scheduled date of the service/event in principle, except in the case of unavoidable circumstances such as natural disasters. In such cases, all fees will be fully refunded.
Please note that unless we notify you of a date/time change or cancellation of an event, your cancellation will be treated as a cancellation for your own convenience and subject to a cancellation fee. Please understand this in advance.
Refund Process
We will refund your payment in accordance with the policies of the online payment company through which you made the payment.
Contact Information
NEXUS LLC
Email: info@niigata-nexus.com
For inquiries, we would generally like you to communicate with us via email.
Acceptable Payment Methods
Credit card or
cash.
Payment Period
Credit card payments are processed immediately.
Sales Price
Amount specified on each product page.
Disclaimer
Our company shall not be liable for any service/product unavailability or interruption or other issues caused by server problems, network issues, or other force majeure events.